20Bet Privacy Policy

At 20Bet, we are fully committed to protecting your personal data and ensuring your privacy at all times. This Privacy Policy explains how we collect, use, store, and share your information when you access the 20Bet online casino, use the 20bet app, or engage with any of our services available at 20bet.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding.

Who We Are

Here at 20Bet, our services are operated by TechSolutions Group N.V., a company registered and licensed under the jurisdiction of Curaçao. We are responsible for the processing of your personal data in connection with your use of our casino games, sports betting, live casino features, and any related services. If you have questions about how we handle your data, you can contact us at support@20bet.com or, for formal complaints, at complaints@20bet.com.

Information We Collect

When you create a 20Bet account, make a deposit, claim a 20bet bonus, or simply browse our platform, we may collect several categories of personal information. We collect only what is necessary to provide you with a safe, legal, and enjoyable experience.

Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Government-issued ID documents for identity verification
Username and password for your 20bet login credentials

Financial and Transactional Data

Payment method details (card numbers, e-wallet accounts, crypto wallet addresses)
Deposit and withdrawal history, including minimum deposit amounts and 20bet withdrawal records
Transaction timestamps and currency used

Technical and Usage Data

IP address, browser type, and device information
Data gathered when you use the 20 bet app or 20 bet mobile app
Pages visited, session duration, and in-game activity
Cookies and tracking technologies (see our Cookie section below)

How We Use Your Information

We use the information we collect to deliver and continuously improve the 20Bet casino experience. Our lawful bases for processing include the performance of a contract, legal obligations, and our legitimate business interests. Specifically, we use your data to:

Verify your identity and ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements
Process your deposits, withdrawals, and bonus claims, including the 20bet welcome bonus and other promotional offers
Provide 24/7 customer support via live chat and email
Personalize your experience at the 20bet online casino, including tailored game recommendations and promotional offers
Detect and prevent fraudulent activity, collusion, or any misuse of our platform
Operate our loyalty and VIP programs, including tracking Compoints for sports betting
Send you relevant communications about your account, bonuses, and updates to our services
Comply with applicable laws and regulatory requirements under our Curaçao gaming licence

Cookies and Tracking Technologies

At 20Bet, we use cookies and similar tracking technologies to enhance your experience on our website and 20 bet app. Cookies help us remember your preferences, keep you logged in during sessions, and analyse traffic patterns to improve our services. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the 20bet casino platform.

We use both first-party and third-party cookies, including analytics tools and advertising partners, to better understand how players interact with our 20bet casino games, promotions, and betting features.

Sharing Your Data

We do not sell your personal information to third parties. However, at 20Bet, we may share your data in the following limited circumstances:

Service Providers: We share data with trusted partners who support our operations, including payment processors (such as Visa, Mastercard, Skrill, Neteller, and CoinsPaid for crypto), identity verification services, and IT infrastructure providers.
Game Providers: Our 40+ software partners — including Pragmatic Play, NetEnt, Play'n GO, and Microgaming — may receive anonymised gameplay data.
Regulatory Authorities: We may disclose your information to relevant authorities if required by law, court order, or our licensing obligations.
Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Financial records are typically retained for a minimum of five years in accordance with anti-money laundering regulations. If you request account closure, we will process your data deletion request, subject to any outstanding legal or compliance requirements.

Your Rights

As a user of the 20Bet platform, you have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Rectification: You may ask us to correct inaccurate or incomplete information.
Erasure: In certain circumstances, you may request that we delete your personal data.
Restriction: You may ask us to limit how we process your information.
Portability: You may request a transfer of your data to another service provider where technically feasible.
Objection: You may object to processing based on our legitimate interests.

To exercise any of these rights, please contact our support team at support@20bet.com. We will respond to all verified requests within a reasonable timeframe.

Data Security

We implement robust technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. Our 20Bet platform uses SSL encryption across all pages, and we apply strict internal access controls to ensure that only authorised personnel can access sensitive data. Despite these measures, no online system is entirely risk-free, and we encourage you to keep your 20bet login credentials confidential at all times.

Responsible Gaming and Data

We take responsible gaming seriously. Information collected through our platform may be used to identify patterns of potentially harmful behaviour and to support responsible gambling measures. If you choose to set deposit limits, self-exclude, or use other responsible gaming tools available on our platform, we will use your data to enforce those decisions and ensure your protection.

Third-Party Links

Our website may contain links to external websites or services not operated by 20Bet. We are not responsible for the privacy practices of those third parties and encourage you to review their policies independently before sharing any personal information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of the 20 bet online casino following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to reach out. At 20Bet, we value your trust and are always here to help. You can contact our support team 24/7 via live chat on our website, by email at support@20bet.com, or submit a formal complaint to complaints@20bet.com. We are committed to resolving any privacy-related concerns promptly and transparently.

Content updated: July 12, 2026